Our Privacy Policy

This Privacy Policy outlines how South West Shared ("We", "Us", "Our") collects, uses, and protects your personal data when you use our website www.southwestshared.co.uk ("Service"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related regulations.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Owna Group Limited, trading as South West Shared,
Registered address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom.
Company number: [Insert company number]

For data protection purposes, we are the Data Controller of your personal information.

2. Information We Collect

a) Personal Data

When you interact with our Service, we may collect the following personal information:

  • Name

  • Email address

  • Telephone number

  • Property preferences or interests

  • Communication preferences

b) Usage Data

Automatically collected data may include:

  • IP address

  • Browser type and version

  • Pages visited, date and time of visit

  • Time spent on pages

  • Device type, operating system, and unique device identifiers

c) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our Service. For detailed information, see our Cookies Policy.

You can manage cookie preferences via your browser settings or our cookie consent tool on the website.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide and maintain the website

  • To manage your enquiries or bookings

  • To contact you regarding your account, services, or updates

  • To send marketing communications (with your consent or soft opt-in basis)

  • To analyse usage of our website for performance and security

  • To comply with legal obligations

  • To support potential business transfers (e.g. mergers or acquisitions)

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contract – where processing is necessary to fulfil a contract with you.

  • Consent – where you have provided explicit permission.

  • Legitimate Interests – for business and operational reasons, provided they do not override your rights.

  • Legal Obligation – to comply with the law.

5. Sharing Your Data

We may share your information with:

  • Trusted third-party service providers (e.g., website hosting, analytics, marketing platforms)

  • Affiliates and subsidiaries within our group

  • Legal authorities when required

  • Business buyers or partners in the event of a merger or sale

All third parties are bound by strict data protection obligations and are only allowed to use your data as instructed by us.

6. International Data Transfers

While we primarily process your data within the UK, some providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place (e.g., UK IDTA, EU SCCs).

7. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, including to meet legal, accounting, or reporting requirements. Usage data is retained for analytics and site security for a shorter period unless legally required to retain longer.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Restrict processing

  • Request data portability

  • Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at: info@southwestshared.co.uk

You may also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Email Marketing

We may contact you with newsletters or property alerts if you have:

  • Subscribed to our updates

  • Enquired about or used our services (soft opt-in)

You can opt out at any time by clicking the "unsubscribe" link in any email or contacting us directly.

We may use third-party platforms like Mailchimp to manage our email communications.
Mailchimp privacy policy: https://mailchimp.com/legal/privacy/

10. Data Security

We take appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date. If the changes are significant, we may also notify you by email or via a notice on the website.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@southwestshared.co.uk
Post: South West Shared, 167-169 Great Portland Street, London, W1W 5PF

Let me know if you want this turned into a downloadable PDF or if you'd like me to create a version for the Cookie Policy as well.